Revised July 2005
All offers are made and orders accepted subject to the following terms and conditions, which may not be varied unless
agreed in writing, prior to ordering, by the owner of Deborah Lough Costumes (hereafter DLC).
These terms will be reviewed from time to time.
Ordering.
1 An order is accepted when DLC are in receipt of: measurements appropriate to the
garment(s) being made (or the standard size), and a deposit of not less than 30% of the total order value (excl. p&p).
(In some instances DLC may accept a purchase order instead of a deposit, but this must be agreed in writing.)
2 DLC do not accept orders in principle, and a quotation does not form a contract, or an agreement to undertake
work.
3 The acceptance of any order is solely at the discretion of DLC.
4 Quotations are valid for one month.
5 A custom order is for any garment(s) or other item(s) that are:
* made to measure
* made to customer specification
* made to customer chosen material
* otherwise customized or personalized in any way
6 If a deposit is paid in part, the outstanding part of that deposit is payable within one calendar month, unless
agreed in writing at the time of ordering, or prior to ordering. The order will date from the time that the balance of any
deposit is paid. Should any outstanding deposit amount not be paid in full, the order may be cancelled, and any
partially paid deposit(s) forfeit.
Payment and delivery.
7 Payment is due on completion of garments and other items, prior to their despatch. DLC will issue an invoice by
post (or e-mail on request), which is payable in 28 days. Goods will be despatched within 7 working days of payment
clearance. (Please note that e-mail invoices are legally binding, under the UK distance selling regulations.) Under some
circumstances garments may be despatched prior to payment / invoicing. These will be treated as cases of 'Payment by
Account'.
8 If a cheque is returned unpaid by our bankers, the full cost involved will be passed on to the customer (bank
charges, etc), along with an administration charge of not less than £10. Please note that it is a criminal offence to write
a cheque knowing that the account does not hold the funds to cover the amount made payable.
9 Prices do not include postage and packing, which is charged at the actual rate. Prices for p&p given at the time
of ordering are estimates only, and may be liable to change.
10 DLC currently accept payment by cheque, postal order, bankers draft, building society cheque in £sterling
(GBP), PayPal, and in cash (in person only – please do not send cash through the
post).
For international customers DLC can also accept payment by bankers cheque or international money order in any hard
currency, (although a small fee may be payable to cover bank charges), PayPal, and by Western Union
transfer.
We regret that DLC cannot currently accept credit or debit cards.
11 DLC is not able to provide a VAT receipt because we do not charge VAT.
12 All goods remain the property of DLC until paid for in full.
13 Delivery dates are estimated, and may be subject to change unless otherwise agreed in writing.
14 Delivery dates are subject to fitting, where applicable.
15 All goods will be delivered by Parcelforce (or similar courier), or Royal Mail Special Delivery (UK only), at the
customer’s choice. Where no choice is specified, we will endeavour to use the cheapest tracked and insured method.
Cancellations and Returns.
16 Deposits are not refundable unless otherwise agreed in writing, or in accordance with 18, below. This includes
cases where materials are supplied in lieu of a deposit.
17 Where no deposit has been paid for an order that is subsequently cancelled, DLC reserve the right to charge a
cancellation fee equal to one third of the total order value.
18 Orders cannot be cancelled after garments and other items have been completed, or after the despatch of an
invoice.
19 Should DLC have to cancel an order for any reason, (except in the circumstances described in 19 below, or in
6 above), the deposit will be refunded in full.
20 Should a customer fail to attend an agreed fitting, or fail to return a calico toile, DLC reserves the right to move
that customer’s entire order to the end of the waiting list. If a customer then fails to respond for a period of six months,
DLC may cancel the order, thus forfeiting any deposits paid.
21 Custom orders cannot be returned, although should a problem arise, DLC will take all reasonable steps to
make good, following a face-to-face fitting, (except in circumstances described in 21 and 22 below).
22 DLC can take no responsibility for the poor fit of any garment, if it is for the following reasons:
* an incorrectly completed measurement form, when completed by a customer;
* weight loss or gain between fittings;
* a customer’s refusal to make him/herself available for fitting when required;
* if a toile is incorrectly fitted by a customer, or if a customer fails to attend an agreed face-to- face fitting.
23 Problems must be notified to DLC within 7 calendar days of delivery, prior to the return of any item. Garments
must then be returned, or a fitting date agreed, within 28 calendar days of delivery. After this deadline all returns /
alterations are solely at the discretion of DLC.
24 Returned garments and other items must be clean and in a saleable condition, and in the original packaging.
25 Returns will not be accepted if garments and other items are dirty or damaged, and in such circumstances the
full price is payable. In such instances the customer may be liable for further shipping charges.
26 Goods returned to DLC without prior notice may be returned to the customer. In such circumstances the
customer may incur an extra postal fee.
27 Certain items must be fitted in person for UK customers. This will be notified at the time of ordering.
Quality and finish.
28 DLC base all historical garments and other items on primary source evidence, (writings, pictures, and extant
items), unless otherwise stated. DLC are happy to provide copies of the relevant evidence on request. However, as
all interpretations of evidence are subjective, DLC can take no responsibility for the absolute historical accuracy of any
item.
29 Definitions of finishes are as follows:
* Machined – all sewing will be done by machine, except where that is impossible (eg, the attaching of some
buttons).
* Hand finished 1 – all internal sewing will be done by machine. All braid will be sewn on by machine, using
either matching or invisible thread. All other external sewing will be done by hand, including the buttonholes.
* Hand finished 2 – all internal sewing done by machine. All external sewing (including braiding and buttonholes)
will be done by hand, meaning that there will be no visible machine sewing.
* Hand sewn – self explanatory – all sewing, from start to finish will be done by hand, using methods known to
have existed during the period in question.
30 Alterations and other work carried out by anyone not in the employ of DLC will invalidate all guarantees, unless
otherwise agreed in writing prior to such work taking place.
31 All guarantees will be invalidated if care instructions supplied are not followed.
32 DLC can accept no responsibility for the quality or suitability of fabrics and other materials supplied by the
customer - although we will offer our advice, and notify a customer if fabric is unsuitable, the final decision as always
rests with the customer.
Discounts.
33 All discounts are solely at the discretion of DLC.
34 Discounts on multiple and large orders are available by negotiation.
35 Multiple or large order discounts may be lost if part of the order is cancelled.
36 DLC discount vouchers, or use of other special offers, or prizes must be disclosed at the time of ordering, and
the voucher surrendered, or voucher number quoted. If not disclosed at the time of ordering, a voucher cannot be
subsequently used to obtain a discount.
37 If claiming a discount as a member of a group to which we offer a discount, we may ask you to present us with
proof of current membership. Such discounts cannot be claimed based on the intention to join a group.
Payment by account.
38 DLC accept payment by account where this has been agreed in writing prior to ordering.
39 Separate terms and conditions cover payment by account, and these will be supplied to all customers who wish
to pay by account prior to ordering, or on request.
40 Acceptance of payment by account is solely at the discretion of DLC, and the above payment terms apply in all
other instances.
Force Majeure.
41 DLC cannot be held liable or responsible for delays caused by conditions beyond DLC’s control, such as war,
threat of war, riots, intervention by governmental authorities, flood, fire, acts of God, strikes, breakdown of machinery,
shortage of materials used in manufacture (or of fuel), illness, or any other contingency which hinders or delays delivery
or manufacture, and which is out of the control of DLC. DLC shall be under no obligation for loss or damage incurred
or sustained by the customer.
The Padded Armour Company.
42 The Padded Armour Company (hereafter TPAC) is the label under which all of
DLC’s padded armour is made. TPAC is wholly owned by DLC.
43 The above terms and conditions apply to all work undertaken under the label of ‘TPAC’.
All offers are made and orders accepted subject to the following terms and conditions, which may not be varied unless
agreed in writing, prior to ordering, by the owner of Deborah Lough Costumes (hereafter DLC).
These terms will be reviewed from time to time.
Ordering.
1 An order is accepted when DLC are in receipt of: measurements appropriate to the
garment(s) being made (or the standard size), and a deposit of not less than 30% of the total order value (excl. p&p).
(In some instances DLC may accept a purchase order instead of a deposit, but this must be agreed in writing.)
2 DLC do not accept orders in principle, and a quotation does not form a contract, or an agreement to undertake
work.
3 The acceptance of any order is solely at the discretion of DLC.
4 Quotations are valid for one month.
5 A custom order is for any garment(s) or other item(s) that are:
* made to measure
* made to customer specification
* made to customer chosen material
* otherwise customized or personalized in any way
6 If a deposit is paid in part, the outstanding part of that deposit is payable within one calendar month, unless
agreed in writing at the time of ordering, or prior to ordering. The order will date from the time that the balance of any
deposit is paid. Should any outstanding deposit amount not be paid in full, the order may be cancelled, and any
partially paid deposit(s) forfeit.
Payment and delivery.
7 Payment is due on completion of garments and other items, prior to their despatch. DLC will issue an invoice by
post (or e-mail on request), which is payable in 28 days. Goods will be despatched within 7 working days of payment
clearance. (Please note that e-mail invoices are legally binding, under the UK distance selling regulations.) Under some
circumstances garments may be despatched prior to payment / invoicing. These will be treated as cases of 'Payment by
Account'.
8 If a cheque is returned unpaid by our bankers, the full cost involved will be passed on to the customer (bank
charges, etc), along with an administration charge of not less than £10. Please note that it is a criminal offence to write
a cheque knowing that the account does not hold the funds to cover the amount made payable.
9 Prices do not include postage and packing, which is charged at the actual rate. Prices for p&p given at the time
of ordering are estimates only, and may be liable to change.
10 DLC currently accept payment by cheque, postal order, bankers draft, building society cheque in £sterling
(GBP), PayPal, and in cash (in person only – please do not send cash through the
post).
For international customers DLC can also accept payment by bankers cheque or international money order in any hard
currency, (although a small fee may be payable to cover bank charges), PayPal, and by Western Union
transfer.
We regret that DLC cannot currently accept credit or debit cards.
11 DLC is not able to provide a VAT receipt because we do not charge VAT.
12 All goods remain the property of DLC until paid for in full.
13 Delivery dates are estimated, and may be subject to change unless otherwise agreed in writing.
14 Delivery dates are subject to fitting, where applicable.
15 All goods will be delivered by Parcelforce (or similar courier), or Royal Mail Special Delivery (UK only), at the
customer’s choice. Where no choice is specified, we will endeavour to use the cheapest tracked and insured method.
Cancellations and Returns.
16 Deposits are not refundable unless otherwise agreed in writing, or in accordance with 18, below. This includes
cases where materials are supplied in lieu of a deposit.
17 Where no deposit has been paid for an order that is subsequently cancelled, DLC reserve the right to charge a
cancellation fee equal to one third of the total order value.
18 Orders cannot be cancelled after garments and other items have been completed, or after the despatch of an
invoice.
19 Should DLC have to cancel an order for any reason, (except in the circumstances described in 19 below, or in
6 above), the deposit will be refunded in full.
20 Should a customer fail to attend an agreed fitting, or fail to return a calico toile, DLC reserves the right to move
that customer’s entire order to the end of the waiting list. If a customer then fails to respond for a period of six months,
DLC may cancel the order, thus forfeiting any deposits paid.
21 Custom orders cannot be returned, although should a problem arise, DLC will take all reasonable steps to
make good, following a face-to-face fitting, (except in circumstances described in 21 and 22 below).
22 DLC can take no responsibility for the poor fit of any garment, if it is for the following reasons:
* an incorrectly completed measurement form, when completed by a customer;
* weight loss or gain between fittings;
* a customer’s refusal to make him/herself available for fitting when required;
* if a toile is incorrectly fitted by a customer, or if a customer fails to attend an agreed face-to- face fitting.
23 Problems must be notified to DLC within 7 calendar days of delivery, prior to the return of any item. Garments
must then be returned, or a fitting date agreed, within 28 calendar days of delivery. After this deadline all returns /
alterations are solely at the discretion of DLC.
24 Returned garments and other items must be clean and in a saleable condition, and in the original packaging.
25 Returns will not be accepted if garments and other items are dirty or damaged, and in such circumstances the
full price is payable. In such instances the customer may be liable for further shipping charges.
26 Goods returned to DLC without prior notice may be returned to the customer. In such circumstances the
customer may incur an extra postal fee.
27 Certain items must be fitted in person for UK customers. This will be notified at the time of ordering.
Quality and finish.
28 DLC base all historical garments and other items on primary source evidence, (writings, pictures, and extant
items), unless otherwise stated. DLC are happy to provide copies of the relevant evidence on request. However, as
all interpretations of evidence are subjective, DLC can take no responsibility for the absolute historical accuracy of any
item.
29 Definitions of finishes are as follows:
* Machined – all sewing will be done by machine, except where that is impossible (eg, the attaching of some
buttons).
* Hand finished 1 – all internal sewing will be done by machine. All braid will be sewn on by machine, using
either matching or invisible thread. All other external sewing will be done by hand, including the buttonholes.
* Hand finished 2 – all internal sewing done by machine. All external sewing (including braiding and buttonholes)
will be done by hand, meaning that there will be no visible machine sewing.
* Hand sewn – self explanatory – all sewing, from start to finish will be done by hand, using methods known to
have existed during the period in question.
30 Alterations and other work carried out by anyone not in the employ of DLC will invalidate all guarantees, unless
otherwise agreed in writing prior to such work taking place.
31 All guarantees will be invalidated if care instructions supplied are not followed.
32 DLC can accept no responsibility for the quality or suitability of fabrics and other materials supplied by the
customer - although we will offer our advice, and notify a customer if fabric is unsuitable, the final decision as always
rests with the customer.
Discounts.
33 All discounts are solely at the discretion of DLC.
34 Discounts on multiple and large orders are available by negotiation.
35 Multiple or large order discounts may be lost if part of the order is cancelled.
36 DLC discount vouchers, or use of other special offers, or prizes must be disclosed at the time of ordering, and
the voucher surrendered, or voucher number quoted. If not disclosed at the time of ordering, a voucher cannot be
subsequently used to obtain a discount.
37 If claiming a discount as a member of a group to which we offer a discount, we may ask you to present us with
proof of current membership. Such discounts cannot be claimed based on the intention to join a group.
Payment by account.
38 DLC accept payment by account where this has been agreed in writing prior to ordering.
39 Separate terms and conditions cover payment by account, and these will be supplied to all customers who wish
to pay by account prior to ordering, or on request.
40 Acceptance of payment by account is solely at the discretion of DLC, and the above payment terms apply in all
other instances.
Force Majeure.
41 DLC cannot be held liable or responsible for delays caused by conditions beyond DLC’s control, such as war,
threat of war, riots, intervention by governmental authorities, flood, fire, acts of God, strikes, breakdown of machinery,
shortage of materials used in manufacture (or of fuel), illness, or any other contingency which hinders or delays delivery
or manufacture, and which is out of the control of DLC. DLC shall be under no obligation for loss or damage incurred
or sustained by the customer.
The Padded Armour Company.
42 The Padded Armour Company (hereafter TPAC) is the label under which all of
DLC’s padded armour is made. TPAC is wholly owned by DLC.
43 The above terms and conditions apply to all work undertaken under the label of ‘TPAC’.
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