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All offers are made, and orders accepted, subject to the following terms and
conditions, which may only be varied with the agreement of Deborah Lough
Costumes (DLC).
Agreement to vary one or more of these terms does not affect the other terms.
These terms may be reviewed from time to time, and DLC may change them without
notice. These terms supersede all previous terms and conditions.
1. An order has been placed only when DLC are in receipt of all of the following:
o measurements appropriate to the garment(s) or item(s) being made;
o a deposit of not less than one third of the total order value, excluding p&p, or
an official purchase order (the acceptance of which is at the discretion of DLC).
2. Deposits are not refundable. This includes cases where materials are accepted in
lieu of a financial deposit.
3. DLC does not accept orders ‘in principle’, and a quotation does not form a
contract, or an agreement to undertake work.
4. Quotations are valid for one calendar month, unless otherwise stated.
5. Payment is due on completion of items, prior to their despatch, and within 14
calendar days of invoice. Goods will be despatched within 7 calendar days of
cleared payment.
6. If a payment is returned unpaid by our bankers for any reason, all related costs
and charges will be passed on to the customer, and DLC may charge an
administration fee of £10.
7. Prices do not include postage and packing, which will be charged at the actual
rate. Postage prices given at the time of ordering or enquiry are estimates, and may
be subject to change without notice.
8. All goods remain the property of DLC until paid for in full.
9. Delivery dates are estimated and may be subject to change unless otherwise
agreed in writing.
10. Orders cannot be cancelled after garments and other items have been completed,
or after an invoice has been despatched.
11. Delivery dates are subject to fitting, where applicable. Should a customer fail
to attend a fitting, or fail to return a toile, DLC may move the entire order to the end
of the waiting list. If the customer then fails to respond for a period of six months,
DLC may cancel the order, and the deposit will be forfeit.
12. Customised and custom made items cannot be returned.
13. Standard, or non-customised items bought via mail order must be returned
within 7 calendar days of delivery.
14. DLC can take no responsibility for the poor fit of any garment if it is due to one
or more of the following:
o an incorrectly customer – completed measurement form;
o weight or muscle loss or gain between fittings, or between fitting and delivery;
o a customer’s failure to attend a fitting or return a toile.
15. Problems must be notified to DLC within 7 calendar days of delivery. Items
must then be returned, or a return or fitting date agreed, within 28 calendar days of
delivery.
After this deadline, all returns / alterations are solely at the discretion of DLC, and
alterations may be charged for at the prevailing hourly rate. Alterations undertaken
in these circumstances will be added to the end of the waiting list.
16. Returned items must be clean and in a saleable condition. Returned items will
not be accepted if items are dirty, damaged, or have been used, worn, or washed. In
such circumstances, the full price will be payable, no refunds will be given, and the
customer may be liable for further shipping charges.
17. Alterations and other work carried out by anyone not in the employ of DLC will
invalidate all guarantees, unless otherwise agreed in writing prior to such work
taking place.
18. All discounts are solely at the discretion of DLC.
19. DLC cannot be held liable for delays caused by conditions beyond DLC’s
control, such as war, threat of war, riots, intervention by governmental authorities,
flood, fire, acts of God, strikes, breakdown of machinery, shortage of materials
needed in manufacture (or of fuel), illness, or any other contingency which hinders
delivery or manufacture, and which is out of the control of DLC. In such
circumstances, DLC shall be under no obligation for loss or damage incurred or
sustained by the customer.
20. The Padded Armour Company (TPAC) is the label under which all of DLC’s
padding is made. TPAC is wholly owned by DLC. The above terms and conditions
apply to all work undertaken under the label ‘TPAC’.
conditions, which may only be varied with the agreement of Deborah Lough
Costumes (DLC).
Agreement to vary one or more of these terms does not affect the other terms.
These terms may be reviewed from time to time, and DLC may change them without
notice. These terms supersede all previous terms and conditions.
1. An order has been placed only when DLC are in receipt of all of the following:
o measurements appropriate to the garment(s) or item(s) being made;
o a deposit of not less than one third of the total order value, excluding p&p, or
an official purchase order (the acceptance of which is at the discretion of DLC).
2. Deposits are not refundable. This includes cases where materials are accepted in
lieu of a financial deposit.
3. DLC does not accept orders ‘in principle’, and a quotation does not form a
contract, or an agreement to undertake work.
4. Quotations are valid for one calendar month, unless otherwise stated.
5. Payment is due on completion of items, prior to their despatch, and within 14
calendar days of invoice. Goods will be despatched within 7 calendar days of
cleared payment.
6. If a payment is returned unpaid by our bankers for any reason, all related costs
and charges will be passed on to the customer, and DLC may charge an
administration fee of £10.
7. Prices do not include postage and packing, which will be charged at the actual
rate. Postage prices given at the time of ordering or enquiry are estimates, and may
be subject to change without notice.
8. All goods remain the property of DLC until paid for in full.
9. Delivery dates are estimated and may be subject to change unless otherwise
agreed in writing.
10. Orders cannot be cancelled after garments and other items have been completed,
or after an invoice has been despatched.
11. Delivery dates are subject to fitting, where applicable. Should a customer fail
to attend a fitting, or fail to return a toile, DLC may move the entire order to the end
of the waiting list. If the customer then fails to respond for a period of six months,
DLC may cancel the order, and the deposit will be forfeit.
12. Customised and custom made items cannot be returned.
13. Standard, or non-customised items bought via mail order must be returned
within 7 calendar days of delivery.
14. DLC can take no responsibility for the poor fit of any garment if it is due to one
or more of the following:
o an incorrectly customer – completed measurement form;
o weight or muscle loss or gain between fittings, or between fitting and delivery;
o a customer’s failure to attend a fitting or return a toile.
15. Problems must be notified to DLC within 7 calendar days of delivery. Items
must then be returned, or a return or fitting date agreed, within 28 calendar days of
delivery.
After this deadline, all returns / alterations are solely at the discretion of DLC, and
alterations may be charged for at the prevailing hourly rate. Alterations undertaken
in these circumstances will be added to the end of the waiting list.
16. Returned items must be clean and in a saleable condition. Returned items will
not be accepted if items are dirty, damaged, or have been used, worn, or washed. In
such circumstances, the full price will be payable, no refunds will be given, and the
customer may be liable for further shipping charges.
17. Alterations and other work carried out by anyone not in the employ of DLC will
invalidate all guarantees, unless otherwise agreed in writing prior to such work
taking place.
18. All discounts are solely at the discretion of DLC.
19. DLC cannot be held liable for delays caused by conditions beyond DLC’s
control, such as war, threat of war, riots, intervention by governmental authorities,
flood, fire, acts of God, strikes, breakdown of machinery, shortage of materials
needed in manufacture (or of fuel), illness, or any other contingency which hinders
delivery or manufacture, and which is out of the control of DLC. In such
circumstances, DLC shall be under no obligation for loss or damage incurred or
sustained by the customer.
20. The Padded Armour Company (TPAC) is the label under which all of DLC’s
padding is made. TPAC is wholly owned by DLC. The above terms and conditions
apply to all work undertaken under the label ‘TPAC’.